Terms & Conditions

Last updated: 1 May 2026

1. Service Overview

MyHolidayTaxi provides airport and holiday taxi services to customers in various destinations. By booking through our platform, you agree to these terms and conditions.

2. Booking & Confirmation

All bookings are subject to availability. A confirmation email will be sent to the email address provided during booking. You are responsible for ensuring all details are correct.

The estimated price provided is based on the information you provide. Final pricing may vary based on actual distance, traffic conditions, or additional services requested.

3. Payment & Cancellation

Payment must be completed before the booking is confirmed. We accept all major credit and debit cards via a secure Stripe payment gateway.

Cancellation Policy: Bookings can be cancelled free of charge up to 48 hours before the scheduled pickup time. Cancellations within 48 hours may incur a charge.

4. Account Creation

A MyHolidayTaxi account will be automatically created using the email address provided during booking. This allows you to view your booking history and manage future bookings. Login details will be sent to your email.

5. Driver & Vehicle Information

All drivers are professionally trained and vetted. Vehicles are regularly maintained and insured to the highest standards.

Flight tracking is included with all bookings to ensure your driver is aware of any delays and adjusts pickup times accordingly.

6. Passenger Responsibilities

You are responsible for providing accurate information about your pickup location, flight number, and number of passengers and luggage.

Passengers must be ready at the agreed pickup time. Delays may result in additional charges if your driver is required to wait.

7. Liability & Damage

MyHolidayTaxi is not responsible for damage to luggage or personal items during transport. We recommend obtaining travel insurance. Passengers are responsible for any damage caused to the vehicle during their journey.

8. Privacy & Data Protection

Your personal information is collected and used only for processing bookings, communication, and service improvement. We comply with all applicable data protection regulations.

9. Contact & Support

For any questions, concerns, or to request support, please contact us at hello@myholidaytaxi.com.

10. Incidents & Disputes

Reporting Requirement: All incidents, disputes, complaints and unsatisfactory experiences must be reported to us in writing within 3 days of the event that caused the dispute. Reports should be sent to hello@myholidaytaxi.com and must include your booking reference, a full description of the issue, and any supporting evidence (e.g. photographs, receipts, correspondence).

Duty to Substantiate: You must cooperate with us in good faith to resolve any dispute, including providing accurate information and documentation to substantiate your claim. Unsubstantiated or vague complaints will not be eligible for refunds or chargebacks.

Resolution Before Chargeback: You agree to contact us and allow us a reasonable opportunity (up to 14 days) to investigate and resolve your complaint before initiating a chargeback or payment dispute with your bank or card issuer. Initiating a chargeback without first contacting us and providing us the opportunity to resolve the matter is a breach of these terms.

Chargeback Fraud: Submitting a chargeback, reversal, or payment dispute that is false, fraudulent, or made in bad faith — including where the service was genuinely provided as booked — constitutes fraud. We actively dispute all chargebacks and will provide transaction records, booking confirmations, GPS/driver records, delivery proof, and these terms to your card issuer. Fraudulent chargeback claims may result in account suspension, reporting to relevant authorities, and recovery of the disputed amount plus any associated costs and fees.

Evidence of Service: We maintain records of all bookings, including driver assignments, GPS tracking, pickup and drop-off times, flight tracking data, and customer communications. These records may be used to confirm service delivery and defend against unjustified chargebacks.

No-Show & Non-Use: Failure to appear for a scheduled pickup (no-show) does not entitle you to a refund or chargeback. If the driver arrives at the agreed pickup location and time and you do not appear, the booking is considered fulfilled. It is your responsibility to contact us immediately if you cannot locate your driver.

11. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately and posted on this page.