1. Introduction

Welcome to My Holiday Taxis ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and booking services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

We collect information you provide directly to us when making a booking or enquiry, including:

• Full name, email address, and phone number
• Pickup and drop-off locations
• Travel dates, times, and flight details
• Passenger and luggage counts
• Payment information (processed securely via Stripe — we do not store card details)
• Any special requests or notes you provide

We may also automatically collect certain technical information when you visit our site, such as your IP address, browser type, and pages visited, via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your taxi bookings
• Communicate booking confirmations, reminders, and updates
• Assign and coordinate with drivers
• Process payments securely
• Respond to enquiries and provide customer support
• Improve our website, services, and user experience
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Drivers: Assigned drivers receive your name, phone number, pickup/drop-off locations, and travel details to complete your booking.
• Payment processors: Stripe processes payments on our behalf under their own privacy policy.
• Service providers: Third-party tools that help us operate our platform (e.g. mapping, email delivery), bound by confidentiality agreements.
• Legal authorities: Where required by law or to protect our rights.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically for the duration of your booking relationship with us plus a reasonable period thereafter for legal and business purposes. You may request deletion of your account and associated data at any time via your profile settings.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience, remember preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment data is handled exclusively by Stripe, which is PCI DSS compliant. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: